Privacy Policy
How we collect, use, and protect your personal data.
1. Who we are
SparkChief & Co. (“SparkChief”, “we”, “us”) is a management consulting firm registered in Geneva, Switzerland. We provide change management, digital adoption, workforce strategy, and facilitation services to organisations worldwide. Our primary contact is info@sparkchief.com.
As a company operating in Switzerland and serving clients across the European Union and beyond, we are committed to compliance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
2. What personal data we collect
We only collect personal data that is necessary for the purposes described in this policy. This may include:
- Contact information — name, email address, phone number, and job title, when you contact us via the website or by email.
- Enquiry content — the details of your message or service enquiry.
- Usage data — anonymised information about how visitors use our website (pages visited, time on site), collected only with your consent via analytics cookies.
- Technical data — IP address and browser type, which may be processed by Google as a result of loading fonts from Google Fonts servers.
We do not collect sensitive personal data (such as health information or political views), and we do not collect data from individuals we know to be under 16 years of age.
3. How we use your data
We use your personal data for the following purposes:
- To respond to your enquiries and provide the services you have requested.
- To manage our client and partner relationships.
- To understand how our website is used and to improve it, where you have given consent to analytics cookies.
- To comply with our legal obligations.
We do not use your data for automated decision-making or profiling.
4. Legal basis for processing
We process your personal data on the following legal bases:
- Consent — for analytics cookies, where you have expressly agreed via our cookie banner.
- Legitimate interests — for responding to enquiries and managing business relationships, where our interests do not override your rights.
- Legal obligation — where processing is required to comply with applicable law.
5. Cookies
Our website uses cookies in two ways:
- Essential cookies — small files required for the site to function correctly, including remembering your cookie consent preference. These do not require consent.
- Analytics cookies — used to understand how visitors use the site (e.g. via Google Analytics). These are only set if you click Accept on our cookie banner.
Google Fonts are loaded from Google’s servers on all pages. This means Google may process your IP address as part of that request. By using this site you acknowledge this. You may choose Decline on the cookie banner; this does not disable Google Fonts but does prevent analytics cookies from being set.
You can withdraw consent at any time by clearing your browser cookies. Your browser settings may also allow you to block or delete cookies.
6. Data sharing and third parties
We do not sell your personal data. We may share it with:
- Google — for Google Fonts (IP address processing) and, where you have consented, Google Analytics.
- Email and hosting providers — necessary to operate our website and communications infrastructure.
- Professional advisors — lawyers or auditors where required for legal or regulatory purposes.
Any third party receiving your data is bound by appropriate data protection obligations.
7. International transfers
Some of our service providers (including Google) are based outside Switzerland and the European Economic Area. Where data is transferred internationally, we rely on appropriate safeguards such as the EU Standard Contractual Clauses or adequacy decisions by the Swiss Federal Data Protection Commissioner.
8. Data retention
We retain personal data only for as long as necessary. Enquiry correspondence is typically retained for up to three years. Analytics data is retained in accordance with Google Analytics default settings (26 months unless otherwise configured). Cookie consent preferences are stored for up to 12 months.
9. Your rights
Under Swiss and EU data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”), subject to legal retention obligations.
- Object to or restrict certain types of processing.
- Withdraw consent at any time (without affecting the lawfulness of prior processing).
- Lodge a complaint with the Swiss Federal Data Protection Commissioner (FDPIC) or, where applicable, your national supervisory authority.
To exercise any of these rights, please contact us at info@sparkchief.com.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects when changes were last made. We encourage you to review this page periodically.
12. Contact
For any questions about this policy or about how we handle your data, please contact us at info@sparkchief.com or write to us at SparkChief & Co., Geneva, Switzerland.